Training

Give Good Phone

Everybody knows when you're in a bad mood on the phone.  You may as well be standing right in front of the person you're talking to.  We tend to forget when we're on the phone with people that they can still hear our mood.  Reading people's emotion is not something that is limited to just… Continue reading Give Good Phone

Training

Tell Me Yes, Tell Me No, But Don’t Tell Me NOTHING

Ever asked somebody a question about something and they said they'd get back to you and then gave you a No, instead of the Yes you were hoping to get?  Of course you have.  And though you probably didn't like the answer you received, at least you got an answer.  Now that you took yourself… Continue reading Tell Me Yes, Tell Me No, But Don’t Tell Me NOTHING